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If the value wasn't immediately added to your Player Account, please wait a little more. Sometimes, there can be a small delay in the communication of the transaction.

If, after 30 minutes, the value is not added to your Player Account, please contact our Customer Support.

Cash out requests are processed up to the maximum of 48 hours from the date of request. During this period, and until the transfer order is given to the payment account of which you are the holder, you may cancel your cash out request from within 'Cashouts’ section.

Simply:

No. To reinforce the safety of your deposit, you can only use one Multibanco reference once and during a maximum period of 24 hours.

You should generate a new Multibanco reference for each deposit you want to do. There is no cost for you.

You can withdraw (ask for a cashout) before the verification of the account, but we can only process it after the account verification process is completed.

Nossa Aposta handles withdrawal requests as quickly as possible, up to a maximum of 48 business hours. Once a transfer order is given to your payment account, the status of the withdrawal request changes to "Processing."

The following documents are accepted as proof of address:

A bank proof of ownership is a document issued by your bank that contains your bank name, IBAN / BIC, your name and date of issue (issued within the last 3 months).

3D Secure is a protocol that gives higher levels of security when shopping online at secure websites, allowing confirmation that the deposit is being made by the cardholder.

The responsible player:

100% up to 300€ - Deposit from 20€ to 300€ in your Nossa Aposta account and get your bonus!

Specific Welcome Bonus Terms

For example: