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If these FAQ didn’t help you to clarify your questions, get in touch with our Customer Support. You can choose one of this ways:

1. In the event of any of the following circumstances, all bets will stand:
   1. A change of schedule and/or day of match;
   2. A change of venue;
   3. A change from indoor court to outdoor court or vice versa;

General Terms and Conditions of Use can be found here.

The policy for the withdrawal of winnings is detailed in the General Terms and Conditions of Use of Nossa Aposta.

The ‘Document Upload’ tool only accepts PDF, JPEG, PNG & TIFF files. Only the first page of TIFF files will be saved.

To sign in to your account, click on the "Login" button you can find in the top right corner of our homepage or in the left side menu.

You can currently withdraw via bank transfer, Neteller or Skrill, provided you have already used that payment method to credit your Player account.

Whenever you want to change your payment account details, you should send us this information and a copy of the document proving the ownership of the new account.

Go to “My Account” in the upper right corner of the Homepage, where your name is indicated, and on the “History” tab you have the option to see the “Transactions” made (including deposits, withdrawals and bonuses) or the history of the “Casino Games” you have been playing.

Go to “My Account” in the upper right corner of the Homepage, where your name is indicated, and on the “History” tab you have the option to see the “Transactions” made (including deposits, withdrawals and bonuses) or the history of the “Casino Games” you have been playing.

Sports bet: the choice of one or more results, within multiples possible outcomes in a sports event.

The calculations and prize rules, according to the available offer, are the following: Winnings = Bet Amount x Odd value.

1. Cashout is a feature that allows the Player to close his bet before it has been settled, provided it has been placed in Pre-Event or Live in the following modes and markets:

1. After you’ve made your first deposit of an amount between €20,00 and the maximum defined for this specific offer, you’ll get your Casino Bonus immediately!     

For example:

If you are having trouble logging in to your Player Account, please follow these steps:

1.Confirm that the username and password you entered are correct.

If you have not yet submitted valid documents proving your identity and ownership of the payment account, within 72 hours of the withdrawal request, it will be canceled and the amount will return to your Player Account.

If you are unable to register, you may, for example, already have an active account with Nossa Aposta or be self-excluded from playing with all online gambling operators in Portugal (self-exclusion requested from SRIJ).

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