Help / FAQ

Nossa Aposta doesn’t have deposits fee.

Yes, you can limit the values you deposit. These limits can be daily, weekly or monthly. To established them, go to “My Account” and after go to “Account Settings” where you can find the options “Deposit Limit” and “Play Limit”.

The limits will be on until you change them. If you want to change it, the change will count:

• After 24h, if you wish to decrease it;
• Right away, if you want to increase it.

Nossa Aposta doesn’t charge any withdrawal fees. There are only exceptions to international transfers. Please check our Terms and Conditions for more information on this subject.

If something like this happens, don’t worry. When the connection is back, check your Transactions History (available in “My Account”) and check if the bet was made/concluded and its result. This detail will be available for 90 days.

In this FAQ “Games” option you will also find the policies of the several game suppliers regarding the malfunctions.

If you still have any further question, contact our Customer Support.

Cookies are information that the websites save in your computer and that allow them to recognize you in your next access and remember your preferences. Some websites cannot work properly with disabled cookies.

To play at our website it is necessary to enable all the browser cookies, including third party ones. You can do it following the specific browser instructions. For more information, check our Cookies Policy.

If these FAQ didn’t help you to clarify your questions, get in touch with our Customer Support. You can choose one of this ways:

• Email: apoio@nossaaposta.pt
• Chat: click in the icon in the page footer (09:30-18:00 – Portugal Continental time)
• Telephone: 210 494 991 (09:30-18:00 – Portugal Continental time)

The chat Customer Support is available either in desktop or mobile devices. However, there are some limitation in using it with iOS Chrome. If you have an iOS device and use Chrome, please use one of the other available methods.

For the resolution of questions related to your Player Account and gambling activity, deposits or withdrawals, please contact our Customer Support team via email apoio@nossaaposta.pt or through the other means of contact available (chat and phone).

In the event of any claim related to Nossa Aposta, you can send a complaint for reclamacoes@nossaaposta.pt. Complaints will be analyzed in order of arrival, every working day, and answered as soon as possible.

Claims must be submitted within 15 days from the event giving rise to the claim. If not, the complaint is void.

Upon acceptance of the claim, Nossa Aposta will carry out all steps necessary to establish the facts. You can know more about this here.

• Theatre of Night is a 5 reel slot game with a Firefly Re-spins Feature to boost your winnings. During regular play, the goal is to achieve a winning combination of symbols on any of the 10 lines.
• Payouts depend on the number of coins played and the winning combination of symbols achieved.

Game Rules

• Play 10 lines for 25 credits
• Payouts are made according to the Paytable
• All wins multiplied by the bet
• Highest win only on each selected payline for either direction
• Wins on different paylines are added
• All wins occur on selected lines
• All wins begin with leftmost reel and pay left to right on consecutive reels and begin with rightmost reel and pay right to left
• WILD substitutes for all symbols
• WILD appears on reels 2, 3 and 4 only during Base Game
• WILD can appear on all reels during FIREFLY RE-SPINS only
• Malfunction voids all pays and plays

Firefly Re-Spins Feature 

• 6 FIREFLY RE-SPINS are awarded whenever WILDS appear on reels 2, 3 and 4
• Reel 3 becomes a STACKED WILD during the FIREFLY RE-SPINS
• Selected symbols will become WILDS during the FIREFLY RE-SPINS
• FIREFLY RE-SPINS cannot be re-triggered
• FIREFLY RE-SPINS are played at the lines and bet of the trigger game

Theoretical Return to Player (RTP): 96.137%.

How to Play

1: Choose your BET

2: SPIN

Main Game Screen Buttons

Settings Page Buttons

The game displays all your details in the following display fields:

• Balance: Displays your total balance
• Total Bet: The total wager staked.
• Win: Displays the amount won in the spin

• James Dean is a 5 reel slot game with a Free Games Feature, Re-spins and James dean pick bonus to boost your winnings. During regular play, the goal is to achieve a winning combination of symbols on any of the 25 lines.
• Payouts depend on the number of coins played and the winning combination of symbols achieved.

Game Rules

• Play 25 lines
• Payouts are made according to the Paytable
• Payline wins are multiplied by the bet
• Scatter wins are multiplied by the total bet
• Scatter wins are added to payline wins
• Highest win only on each selected payline
• Wins on different paylines are added
• All wins pay left to right on consecutive reels beginning with the leftmost reel except scatters and James Dean Pick Bonus which pay in any visible position
• James Dean (Blue) appears on Reels 2, 3 and 4 only and substitutes for all symbols except scattered James Dean (Purple), CLAPPER BOARD or STAR
• James Dean (Purple) appears on Reels 2, 3 and 4 only
• Malfunction voids all pays and plays

Free Games Feature

• WIN 10 Free Games with all prizes DOUBLED when 3 or more scattered STAR appear
• CLAPPER symbol is added to Reel 3 and awards up to 3 LEGEND SPINS every time it appears
• The maximum number of LEGEND SPINS that can be awarded is 340
• All accumulated LEGEND SPINS are played after the Free Games, with all prizes MULTIPLIED BY 5
• If Free Games are retriggered, an additional 10 Free Games are awarded
• If LEGEND SPINS are retriggered, the number of LEGEND SPINS accumulated is awarded again
• Re-spins cannot be won during Free Game Feature
• Free Game Feature is played at the lines and bet of the trigger game

Re - Spins

• WIN 3 Re-spins with all prizes TRIPLED when 3 James Dean (blue) appear
• Reel 2, 3 or 4 becomes an EXPANDED WILD during the Re-spins
• Re-spins cannot be re-triggered
• Free Games Feature and James Dean Pick Bonus cannot be won during Re-spins
• Re-spins are played at the lines and bet of the trigger game

James Dean Pick Bonus

• James Dean Pick Bonus is awarded when 3 scattered James Dean (Purple) appear
• Pick a James Dean and win the prize revealed - up to 150x the triggering bet
• In addition to the prize, a PICK AGAIN or WIN ALL may also be awarded
• James Dean Pick Bonus can be won during the Free Game Feature where prizes are multiplied by 2 or 5 when triggered during the Free Games or LEGEND SPINS respectively

Theoretical average return to player (RTP): 95.416%.

How to Play

1: Choose your BET

2: SPIN

Main Game Screen Buttons

The game displays all your details in the following display fields:

• Balance: Displays your total balance
• Total Bet: The total wager staked.
• Win: Displays the amount won in the spin

How to play Reel Bandits

• Reel Bandits is a video slot game with five reels and 30 paylines. It also consists of wild and scatter symbols, free spins feature and a bonus round.
• Select the number of paylines you wish to play with (1-30) by simply clicking on the '+' or '-' buttons attached to the ‘Lines’ meter. The minimum amount of paylines to play with is 1. The relevant paylines will be highlighted accordingly. You can also activate the lines by pressing the numbered buttons on both sides of the reels. For example, to place a bet on three paylines, click on Button 3 - the 1st, 2nd and 3rd paylines will be highlighted.
• Choose the amount you wish to bet by clicking on the ‘+ ‘or ‘-‘buttons attached to the ‘Bet’ meter. The bet you choose will be applicable for each payline that you have chosen. The higher the stake, the higher the win!
• The 'BETS' display area will show the total amount of the bets, which is equal to the payline price (‘Bet’) multiplied by the number of lines which have been chosen.
• Once you have set your bet amount and number of paylines, click on the "Spin" button (or spacebar) in order to spin the reels.
• By pressing on the 'Max Bet’ button, all paylines (30) will be selected and the reels will spin automatically with the current bet amount.
• Once the reels start spinning, the ‘Spin’ button is replaced by a ‘Stop’ button. You can stop the reels at any time by using the ‘Stop’ button (or spacebar).
• To view the payouts, click the ‘PAYTABLE’ button. To return to the main game screen, click ‘Back’ button.
• Free spins and bonus game can be won at the same round, Bonus round will be presented before the free spins bonus game.

Winnings

• If a winning combination is formed along any active payline, it will become animated.
• A winning combination consists of symbols that start from the left-most reel and continue consecutively on the active payline (except for scatters and bonus symbols).
• All payline wins listed in the paytable are multiplied by the payline bet value.
• Winnings are paid out for the highest combination on each of the active paylines.
• The 'WINS’ display area will show the sum of all prizes from coinciding wins on each payline, on different paylines and scatter wins, free spins wins and bonus round wins.
• Your total win amount will be added to your game balance.

How to Read the Paytable

• The Paytable shows the values of the multipliers for each available winning combination.
• The payline win amount is calculated by the number shown on the Paytable for a specific combination, multiplied by the payline bet value as determined by the player.

Special symbols:

Wild: Substitutes all symbols except for Scatter and bonus symbols. Wild pays according to the pay table. A win with a WILD or a WILD substitution, only the highest combination is paid out.

Scatter: 3 or more scatters symbols appearing anywhere multiply the players total bets according to the pay table. If you have a scatter win and a regular win, you are paid out for both wins, as the scatter symbol does not need to appear in a line to win. 3 or more scatters will also activate the free spin feature.

Bonus: if the bonus symbol appears on reels #1 and #5 simultaneously during main game, the Carriage Chase bonus game is triggered.

Carriage Chase bonus game

• To start the Carriage Chase Bonus round, click on 'Click to Start'.
• Click on the falling objects to collect them. Every object is either a money bag with a cash prize (from X1 to X5 times the total bet of the spin that triggered the bonus) or a gold bar (a multiplier from X1 to X4 for the total Bonus win, which is the sum of the random cash prizes collected). Any object could include the “collect” symbol (which also wins either a gold bar or a cash prize). “Collect” symbol will terminate the Bonus game.
• The win multiplier is at X1 when you enter the bonus. For each gold bar found, the multiplier increases in steps of 1.
• The maximum total amount that can be won from the  Carriage Chase Bonus Game can reach 108 times the total bet of the spin that triggered the feature.
• The Carriage Chase Bonus game cannot be triggered during Free Spins.

Free Spin Feature

• 3 or more Scatters anywhere on the reels trigger the Saloon Free Spin feature.
• To enter the feature, click on 'Start'.
• There are 3 barrels to choose from. Click on your chosen barrel, and watch as all the barrels fill the glasses below. Each glass will be filled with a different amount of beer, which will determine how many free spins you are awarded. You can win 5, 10, or 15 free spins.
• The Free spins begin automatically.
• During the Free Spins, the reels are spun automatically using the same number of lines and bets per line as on the spin that won the Free Spins.
• If 3 or more Scatter symbols appear anywhere on the reels during Free Spins, only a payout is won but more Free Spins are not retriggered, nor is the Free Spins Feature triggered during Free Spins.

Buttons and fields

• LINES: Click the ‘–‘ button to decrease the number of lines and the ‘+’ button to increase the number of lines you want to play with.
• BET: Click the ‘–‘button to decrease your bet or the ‘+’ button to increase your bet amount.
• PAYTABLE: Click to view the Paytable for the game.
• SPIN: Spin the reels with your current selection of lines and bet amounts.
• MAX BET: Click to select all lines and spin the reels.

Autoplay

• Click on the Autoplay button to open the Autoplay menu.
• Choose the number of games you would like to play (1/2/3/4/5/10/15....up to 300).
• Click the Play button to start the Autoplay.
• You may pause the Autoplay at any time by clicking on the pause button. If at the time a game is in progress you click on the pause button, the Autoplay will stop after the game result is revealed.
• When playing in Autoplay, the system will purchase one game after another and not all the games you selected to play at once. This means if a disconnection will occur, only the current game being played before the disconnection occurred will be played. The other games remaining will not be played.
• If you won a Bonus round and/or Free Spins Feature while playing in Autoplay, the features will be played by the player and the Autoplay will be stopped.

Paytable

Theoretical average return to player (RTP): 95.01%

Disconnection while playing

The outcome of a play in the game is pre-determined by the Interactive System at the point of purchase. In case of a disconnection in the middle of the game, the interactive system would complete the game on player’s behalf. Result of the game can be viewed in the Game History.

Malfunction voids all pays and plays.

Mobile game:

• In the mobile version of this game: tap the “GEAR” button in the upper right corner of the game screen to make adjustments:
• On the Game Adjustments page
  • Select the number of paylines you wish to play with (1-30) by adjusting the ‘LINES’ selector. The minimum amount of paylines to play with is 1.
  • Select the amount you wish to bet by adjusting the ‘BET’ selector. The bet you choose will be applicable for each payline that you have chosen. The higher the stake, the higher the win!
  • The ‘TOTAL BETS’ display area will show the total amount of the bets, which is equal to the payline price (‘BET’) multiplied by the numbers of lines which have been chosen.
• On the “I” page, read the How To Play information.
• On the Sound Settings page, tap the sound button to turn the sound on or off.
• When you wish to return to the game, press the “BACK” button in the upper right corner to return to the game screen.
• On the game screen, tap the circular arrow to spin the reels.

After playing, you can make another bet or change the bet amount by following the steps above.

• AutoPlay in the mobile version can be played by x10/x25/x50/x100 rounds only.
• The history of all games played in the mobile device can be viewed through the website, inside the main lobby. However note they may be displayed in a slightly different format.

Extra features:

• REAL MONEY: when in demo mode, to switch to real money play.
• CHAT: Click here to open a window and chat live with our customer support.
• BALANCE: The current total amount of money available for playing the game.
• DEPOSIT: Deposit money to your account balance.
• MENU: Access the games list and general settings.
• ?: Open a window with the game's instructions.
• SOUND BUTTON: Turn sound on or off.

Bet values

This game includes the following options for 'BETS':

• €0,01
• €0,02
• €0,03
• €0,04
• €0,05
• €0,10
• €0,20
• €0,30
• €0,40
• €0,50
• €1
• €2
• €5
• €10
• €20 - This amount is available for the highest VIP levels

3D Secure is a protocol that gives higher levels of security when shopping online at secure websites, allowing confirmation that the deposit is being made by the cardholder.

Once the payment has been made, as usual, by entering the card identification data (card number, expiration date and CVV), the system directs the Player to a new page, namely the bank of the respective credit card. On this page you will be prompted for a code that the Player typically receives via SMS. The code received to enter is for single use. The deposit is not fully completed until this step has been validated.

Please contact your bank for activation of this service or if you have any problems during the process.

All deposits that require 3D secure will be declined when the code is not entered correctly.

The responsible player:

• Sees gaming as entertainment, not as a job or a way to earn income.
• Controls their actions.
• Does not allow anyone to access and use their player account, let alone under 18 minors.
• Only plays with entertainment money, never placing their financial stability or of those around at risk.
• Never borrows money to play.
• Does not play to try to recover their losses.
• Does not use gaming to try to forget or escape the problems and difficulties of his daily life.
• Does not play under the effect of substances that can affect their decisions or that can diminish their free will.
• Sets limits, by themselves, or through the gaming system.
• Gets help if they notice a change in posture when playing a game.

You can view your transaction and game history through your account. Click on "Account Details" and then "History" where you can select the desired period for the "Transactions" and "Casino Games" respectively. Sports betting history can be consulted through the sports betting page by accessing the "Betting History".

Additionally you can set deposit and play limits. These limits may be daily, weekly or monthly. To set these limits, go to “Account Details” and select the limit you want to set under “Account Settings”.

Registration at nossaaposta.pt is the only way to create a unique and personal account that you can use to play the games we offer in our portal, in which all transactions take place: deposits, play, processing of winnings and withdrawals, for example. For that, it is important that you fill in thoroughly the form provided at registration with all data required. Nossa Aposta assures that it will implement all necessary security measures to protect your personal information. 

When you do not remember your username or password, you must click on “Forgot your username?” Or “Forgot your password?” Respectively in the Login window. You should use the e-mail address you registered with Nossa Aposta, as this is the only way you will receive an email with your username or a link to reset your password.

Please also check your Spam/Junk box, as this message may have been saved in this folder.

If you are sure you are entering the correct email of your registration, you have already checked the Spam/Junk box and your are still not receiving the message, please contact our Customer Support team.

You can withdraw (ask for a cashout) before the verification of the account, but we can only process it after the account verification process is completed.

The verification process includes validation of payment account ownership and identity. To this end, you will need to submit proof of ownership of the payment account to which you wish to have your winnings/balance transferred and also of your identity.