What can I do if I forgot my password or username?
If you can’t remember your username or password, click in “Forgot username?” or “Forgot password?”, respectively in the Login window.
You will receive an email with your username or a link to replace your password.
Please remember that all this information is confidential, so make sure that you are the only one with who can access it.
How can I change my password?
1. Login with your username and password;
2. Click on “My Account”, in the right upper conner where your name is written, and in “Personal Details”;
3. You will see your personal information right away and the option “Change” in front off “Password”.
How can I change my personal details?
To change any information in your registration (except the password) you need to get in touch with our Customer Support. You can do it by chat, telephone (both from 7:00 to 24:00 – Portugal Continental time) or email. For that, click on the icons available on the website header and footer.
How can I check my Player Account history?
Go to “My Account” in the upper right corner of the Homepage, where your name is indicated, and on the “History” tab you have the option to see the “Transactions” made (including deposits, withdrawals and bonuses) or the history of the “Casino Games” you have been playing.
To view Sports Betting history see the "Betting History" tab on the "Sports Betting" page.
May I cancel my account?
Yes, you can cancel your account in Nossa Aposta.
The player may cancel his/her account at any time, requiring it by sending a registered letter to A Nossa Aposta - Jogos e Apostas Online, S.A., Rua Luciana Stegagno Picchio, N. 3, 1549-023 Lisboa, or through e-mail to firstname.lastname@example.org.
The contract will be terminated as soon as the player receives a written notice by Nossa Aposta confirming the termination of the contract.
Please remember that you can also use the cool-off, self-exclusion, deposit and play limits mechanisms.
What happens to the Player Account if there is evidence of fraud?
I do not receive the email to change the password or with my username. What should I do?
When you do not remember your username or password, you must click on “Forgot your username?” Or “Forgot your password?” Respectively in the Login window. You should use the e-mail address you registered with Nossa Aposta, as this is the only way you will receive an email with your username or a link to reset your password.
Please also check your Spam/Junk box, as this message may have been saved in this folder.
If you are sure you are entering the correct email of your registration, you have already checked the Spam/Junk box and your are still not receiving the message, please contact our Customer Support team.
How can I log in?
To sign in to your account, click on the "Login" button you can find in the top right corner of our homepage or in the left side menu.
I can't sign in
If you are having trouble logging in to your Player Account, please follow these steps:
1.Confirm that the username and password you entered are correct.
If you have forgotten any of this data, you can retrieve it from the login window. If you have questions about how to do this, please refer to the “Player Account> What to do if I forget my username or password?” FAQ.
The email you enter must be the same as the one you registered with.
2. Make sure you don't have an old password stored in your browser.
If so, delete it by ensuring that your browser is not assuming the previous password.
3. If you continue to have difficulty accessing, please contact our Customer Support team.
When doing so, please indicate if any error message and / or code appears.
Why do I need a strong password?
Choose a password that is easy for you to remember but difficult for someone else to crack. For example, avoid using words associated with your first name, last name, username, date of birth, etc.
How can I verify the accesses to my account?
If you want to check the accesses to your player account (e.g. in order to detect any unauthorized access), you may:
- Check your last login information (both on the Main Menu and on Account Details);
- Check the history of transactions and games played on Account Details; and/or
- Contact the Customer Support Team.
How can I end my session?
Once you have logged in, and if you want to terminate your session, you just need to click "Logout" in the upper right corner of the page.
This is an important security measure that helps prevent third parties from accessing your account.
However, after 12 minutes of inactivity, your session will be terminated. This is an additional security measure for your protection.
I haven't accessed the account in a while. Why can't I deposit and/or play?
If you haven't accessed your account for a period of two consecutive years, your Player Account is suspended, in compliance with legal requirements.
This way, you are unable to deposit or play until you request to reactivate your account.
In order for us to reactivate your player account, we ask that you send us an email to email@example.com where you indicate that:
- You want to reactivate your player account; and
- You expressly accept the Terms and Conditions in force, which you can consult at https://www.nossaaposta.pt/en/general-terms-and-conditions-use