Help / FAQ

If you receive this message during your registration, it means that it was not possible to automatically validate your identity. To proceed, you should click two more times in “Open Account”.

After this, you will receive a message to submit a copy of your ID document, so we can manually validate your account (know more about uploading documents in the “Documents” section in this FAQ). After submitting your documentation, you will be informed of its approval by email.

After this, you will be able to deposit and play at Nossa Aposta!

When you register in a language, all the communications are done in that language. This means that if you registered in Portuguese, all the communications will be done in Portuguese. The same happens when you register is English, all the communications will be done in English.

Nossa Aposta is a Portuguese company, licenced by Serviço de Regulação e Inspecção de Jogos – SRIJ. We are part of the leading media group in the press segment, Cofina. We can know us better here.

At Nossa Aposta, you will find entertainment and relaxation moments and for that we partenered with the most reputed game creators in the industry. Our players are always in first place and we strive to make your gambling experience easier. Our team is available to clarify all your questions. You can contact us by email, chat and also telephone.

We fight for a Responsible Gambling practice. You can check some tips and mechanisms we made available here and you can also read our Responsible Gambling Policy.

We also take your privacy serious and also our players’ data protection. You can know all we do to protect you in our Security and Privacy Policy.

A Nossa Aposta – Jogos e Apostas Online, S.A. is a registered company in Portugal, with the tax identification number 513966420 and its headquarters in Rua Luciana Stegagno Picchio, N. 3, 1549-023 Lisboa. It is the holder of the licenses no. 011 and no. 012, issued by the SRIJ – Serviço de Regulação e Inspeção de Jogos do Turismo de Portugal, IP, which authorizes it to develop the activity of online gambling in games of chance and fixed-odds sports betting in Portugal and is thus subject to its control, regulation and inspection. 

Registration at is the only way to create a unique and personal account that you can use to play the games we offer in our portal, in which all transactions take place: deposits, play, processing of winnings and withdrawals, for example. For that, it is important that you fill in thoroughly the form provided at registration with all data required. Nossa Aposta assures that it will implement all necessary security measures to protect your personal information. 

If you are unable to register, you may, for example, already have an active account with Nossa Aposta or be self-excluded from playing with all online gambling operators in Portugal (self-exclusion requested from SRIJ).

If you have previously registered and do not remember your username or password, click on “Forgot your username?” Or “Forgot your password?” Respectively in the Login window.

If you are still having difficulty registering, please contact our Customer Support team.

In doing so, please indicate if any error message and / or code appears.

General Terms and Conditions of Use can be found here.