Where can I see my Casino bonus balance?
The balance displayed next to your account name is your real balance, without the bonus value. To check your bonus balance, go to "My Account" and look at the value in "Casino bonus balance".
Each time you play a Casino game, during the game, the value displayed in "Balance" or "Money" (according to the game provider) will be the sum of your real balance and bonus balance.
I deposited but did not receive the bonus you promised me by email. Why?
First, it’s important that you ensure that the terms of the bonus offer have been met, such as the minimum and maximum deposit amounts and the period during which the deposit needed to be made in order to qualify for the bonus. In some occasions, bonuses are required to be wagered on a particular game; in other occasions, bonuses will only be added after the promotional period is over.
Please read carefully the terms of the bonus in the e-mail you received and if you require an additional explanation as to why your bonus was not added, contact us by chat, e-mail or telephone.
We kindly remind you that some bonuses do not qualify to be received while you have a cashout request pending in your account.
How can I know of I wagered my casino bonus enough?
To check your casino bonus wagering status, simply access ‘My Account’ and view the information under ‘Account Details’ about Remaining Wagering Requirements, as well as about your Real Money Balance and your Casino Bonus Money Balance.
How can see how much have I received in bonus until now?
To check how much Bonus you’ve received, log on to your account. Click on the "My Account" tab which can be found at the right top of the homepage and has your name on it. In History, chose ‘Transactions’. In the ‘All Transactions’ menu, select ‘My Bonuses’. You will then be able to filter your search by month and view all bonuses received in that month.
How can I stop receiving casino bonuses in my account?
The Welcome Bonus is automatic and it can only be removed after you contact our Customer Support in this regards. However, if you do not wish to receive any more bonuses, please also inform our Customer Support team and no further casino bonuses will be added to your account.